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How do I reserve my room?
Our reservation process is very simple. Select or enter the
desired city, enter the dates of arrival and departure, and
enter the number of guests. Click the Search Available
Hotels (for only hotels which have vacancies), Search
for Vacation Rentals or the Browse All Hotels
(all hotels in a city regardless of vacancy) button. You could
also search by a specific hotel name within a city.
A list of hotels or vacation rentals will appear on the
screen. For more information, click the name of the property
or the Info link.
- After room types and rates are returned to your screen,
you will be able to choose the rate you desire by reading
the room information in the center of the screen, then
clicking on the Book It button on the right side of
the screen.
- After you have selected your desired room type, you will
be taken to a "Secure Reservation Request" form. Then you
will need to review the "Reservation Information" and fill
in the blanks on the "Guest Information" section. Be sure
your name and email address are spelled correctly.
- After you fill out all of the needed information, press
the "Submit Reservation" button.
- If further correspondence is necessary prior to
confirming the reservation, a Customer Care agent will reply
back to you with an email within 24 hours.
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Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your
security, Interactive Affiliate Network utilizes a secure
commerce server, which encrypts the credit card number and
encodes it into a non-usable form. |
What credit card types are accepted for
guarantee/deposit?
The card types accepted for guarantee/deposit will be listed
in the Info section of the hotel description. |
My credit card number is correct, but the hotel is not
accepting it. Why?
There are a few possibilities:
- Your card type is not accepted at the hotel.
- The card expiration date precedes the reservation date.
- You have reached your credit limit.
- There is a computer error.
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Can I specify where I would like my room located
(preferred floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section
will appear on the Reservation Form to insert such requests
and submit them to the hotel. The hotel staff will do their
best to accommodate special requests. We cannot guarantee that
your requests will be granted because they are subject to
availability. |
Is the room rate per person or per night?
All rates are for double occupancy per room, and are quoted on
a nightly basis unless otherwise specified. SOME RATES MAY
REQUIRE SPECIAL IDENTIFICATION. Taxes and fees not included
unless otherwise specified in the detailed Rate Rules. Extra
people, children, roll-away beds and incidentals may be
subject to additional charges |
What about the special discounts?
Many of the participating hotels offer "Special Internet
Rates" to our users. These rates offer substantial savings.
See "
What is a Special Internet Rate? " |
I should receive a discounted rate.
How do I get this?
The rates displayed are the only rates available to this site
for making reservations. These rates may include government,
corporate, or senior discounts. You may need special
documentation at check-in to confirm you are qualified to
receive that rate. Please do not expect to receive such a rate
at check-in without the proper identification even if you have
selected to book it online. |
Is there a waiting list for sold out
hotels?
In certain instances, Interactive Affiliate Network can make
reservations at sold out properties. Often lodgings identified
as "Special Internet Rates" are providing sold out
availability. If you want to be placed on a waiting list, you
will need to contact the lodging directly. |
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What happens when I make a reservation?
Reservation requests will result in a new screen showing an
Itinerary Number, which should be kept and used with any
future correspondence with Interactive Affiliate Network. You
may also be quoted a Confirmation Number. Additionally, all
reservations will be followed up within 2 to 4 hours with an
email using the same Itinerary Number and, if available, a
Confirmation Number. |
How long will it take Interactive Affiliate Network to
respond to my reservation request?
All reservation requests will result in a new screen showing
an Itinerary Number, which should be kept and used with any
future correspondence with Interactive Affiliate Network.
Additionally, all reservations will be followed up with an
email within 2 to 4 hours using the same Itinerary Number with
the status of your reservation. |
How do I check on my request for a lodging?
You may view your reservation using the "View/Cancel
Reservation" link. Always feel free to
contact us with any inquiries regarding your request. For
fastest service, please include your "Booking Number" which
you will receive after you submit your booking. |
I don't have long to wait for a confirmation. What can
I do?
Typically, most lodging reservations are made in real time and
your confirmation should only take a few seconds. You will be
notified of the status of your reservation within 2 to 4
hours. However, there can be delays. In such cases, you will
receive an email from us without a confirmation number. When
we receive the confirmation number from the property, it will
be emailed to you. If there is a special request or rate
change associated with your reservation, the request will be
sent to a Customer Care agent for processing. You may contact
us directly at
reply@travelnow.com. |
When will my reservation be at the hotel?
- Special Internet Rates Rates:
Your name will not appear at the hotel until 72 hours before
your arrival date. Rest assured, the room is booked;
however, the hotel just does not know that you will be the
person staying in it.
- "Additional Rates":
It takes a minimum of 24 hours before your reservation
details reach the lodging's computer system. Rest assured,
the room is booked; however, the hotel simply has not
entered your details into their system yet.
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Once I have made my reservation, will I receive any
written confirmation from the hotel?
No. The email confirmation you receive from Interactive
Affiliate Network is all you will need. It displays your
Interactive Affiliate Network Itinerary Number, the hotel
information, the rate, confirmation number, and the hotel's
cancellation policy. |
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What is the cancellation policy on my reservation?
When you are completing the Secure Lodging Reservation Form,
the Cancellation Policy will be provided in
red or there will be a link to read the cancellation
policy. You can also view the property information page to
find the cancellation policy. These policies will vary from
lodging to lodging, so you must read each one carefully. In
general, the standard increments are that you must cancel the
room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72
hours prior to your specified arrival; however, these are just
general guidelines and the specific policy of the property
will prevail. If you cancel before the deadline, generally you
will not be charged a penalty. Canceling after the stated
period will result in a cancellation penalty fee. Some
reservations are non-refundable and cannot be cancelled after
booking.
Reservations of "Special Internet Rates" will apply a
cancellation fee regardless of the timeframe of cancellation.
If the cancellation is outside of the time allotted, you may
be charged for one night's stay including tax recovery charges
and service fees. Please read the specific cancellation policy
provided for each property on the site and in any emails
regarding your reservation. |
How do I cancel a reservation?
Use the "View/Cancel
Reservation" link provided on the home page. |
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What is a Vacation Rental?
A vacation rental is any suite-type lodging that has
self-catering facilities (wet bar, refrigerator, microwave,
etc.) Most vacation rentals have separate bedrooms, fully
equipped kitchens, one or more bathrooms, washer and dryer,
and sometimes a balcony or patio. Towels and linens are
provided. Daily maid service and other hotel conveniences are
usually available.
Unlike hotels with per person pricing, there is a set price
for an entire vacation rental with a maximum number of persons
allowed. Most one-bedroom units sleep a maximum of four using
a sleeper/sofa in the living room. Most two-bedroom vacation
rentals sleep a maximum of six, and most three-bedroom
vacation rentals sleep up to eight.
Please carefully read the vacation rental descriptions to
learn the specifics of what is provided and how many people
are allowed. |
Where do I pick up my vacation rental keys?
The email you receive confirming your reservation for a
Vacation rental will provide details as to where and when you
should pick up the keys to your rental unit. |
What type of customer service is offered?
After submitting your reservation request, you will be
provided with an email address to use to make inquires about
your request. Our qualified and friendly agents are available
24-hours a day, 7 days a week, 365 days a year (including
holidays) to answer your questions. All you have to do is ask.
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I'm looking for a hotel in Los Angeles. Can you help
me?
Our reservation agents are unable to do individual searches
for clients due to our high volume of reservations. Please use
the
Lodging Search Form to identify availability and rates at
over 47,000 hotels around the world. |
Is there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport.
This may be listed on the Lodging Information page. If it is
offered, there may be a charge by the hotel for this service.
Vacation rentals often do not have this type of service. |
Is parking available? Free parking? Long-term parking?
Most hotels and vacation rentals offer free parking to their
guests, although some may charge. Long-term parking is offered
at the discretion of the property (often in conjunction with
park and fly rates). This may be listed on the Lodging
Information page. |
What if there will be more than two adults in the
room?
Most hotels allow additional guests to stay in the rooms at a
charge (usually between $5.00-$20.00 per person). Some hotels
and most vacation rentals have a limit on how many people can
stay in a room. This may be listed on the Lodging Information
page. |
Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their
parent's room using the existing bedding. The age requirement
differs depending on the specific hotel's policy. This may be
listed on the Hotel Lodging page. |
Are rollaway beds/cribs available?
Most hotels and some vacation rentals offer rollaway beds and
cribs (typically at a charge- $5.00-$20.00 each). Some may
have restrictions on what room types will allow rollaway beds.
This may be listed on the Lodging Information page. If special
requests are accepted, a section will appear on the
Reservation Form to insert such requests and submit them to
the hotel or vacation rental. |
What are the directions to the hotel?
The location information of the hotel is sometimes listed on
the Lodging Information page. This can identify the distance
from the hotel to certain landmarks or the airport. Vacation
rental reservations will have directions included in the
confirmation email. |
Is breakfast included?
Many hotels offer free breakfast. Often this is a continental
breakfast or sometimes just coffee and donuts. It would be
very rare for a Vacation rental to provide breakfast. If
included, it should be listed on the Lodging Information page. |
What is the Interactive Affiliate Network Refund
Policy?
Interactive Affiliate Network strives to provide the best
service possible and will work on behalf of our clients to
rectify any regrettable circumstances pertaining to your
reservation. However, Interactive Affiliate Network acts only
as an independent agent to secure services of an air carrier,
car rental supplier, hotel, vacation rentals, or other travel
related supplier. Therefore, we have no control over
personnel, equipment, or operations of these suppliers and
shall not be held liable for any inconvenience, personal
injury, property damage, or other loss incurred as a result of
any wrongful acts, omissions, or default on the part of the
suppliers. All grievances must be reported with any and all
supporting documentation to Interactive Affiliate Network
within 60 days of the mailing of the first credit card
statement showing any discrepancies for billing and payment
issues or within 60 days after the completion of travel
services provided. |
Do hotels have minimum age requirements?
Please be aware that some hotels may have minimum age
restrictions or requirements when reserving a room. For
example, some hotels with casinos may require you to be 21
years of age to check into a room. Please inquire with a
Customer Care Agent or with the hotel directly. |
What if I find a lower price after booking?
Special Internet Rate hotel reservations booked through
Interactive Affiliate Network are guaranteed to be the lowest
rate. If there is a lower rate available for the same dates
and the same hotel, you must contact us within 24 hours of
booking your "Special Internet Rate" reservation. We will
either refund you the difference or cancel the reservations
without penalty. This guarantee only applies to rate indicated
as "Special Internet Rates." It does not apply to special
events such as New Years and the Super Bowl. To learn more or
to claim a guarantee,
Click here. |
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